Terms of Service

Who you are dealing withDrishtaa is a small Indian software business.

Drishtaa is a proprietorship registered in India under the trade name Drishtaa, based in Surat, Gujarat, and reachable at connect@drishtaa.com. In these terms, "we" and "us" mean Drishtaa; "you" means the institute that subscribes to the platform, and where the context requires it, the staff members and parents who use it.

Using the website, requesting a demonstration, or signing in to the platform means you accept these terms. If you do not accept them, please do not use the service.

Where a signed agreement existsYour subscription agreement comes first.

Paying institutes accept a written subscription agreement covering price, term, scope and service commitments. Where anything in that agreement differs from this page, the subscription agreement prevails. This page governs use of the website and of the platform where no separate agreement applies — during a trial, for example, or for a parent using the portal.

What the service isSoftware for running a coaching institute.

Drishtaa is subscription software for coaching institutes and schools. It holds admissions, batches, attendance, marks, fees and receipts; it calculates teacher and student performance; and it sends messages to families on the institute's behalf by WhatsApp and email. It is delivered over the internet; there is nothing to install, and we maintain and update it centrally.

We add and improve features over time. We may change how a feature works, and occasionally retire one, but we will not remove something an institute materially relies on without telling them first.

AccountsYour logins are yours to look after.

Acceptable useA short list, and we mean all of it.

You agree not to use Drishtaa to store or send anything unlawful, abusive, deceptive or harmful; not to attempt to access another institute's data or to probe, scan or interfere with the platform's security; not to resell, sublicense or white-label the service without our written agreement; not to copy or reverse-engineer the software; and not to use the platform to send messages to people whose numbers you obtained from somewhere other than your own institute's records.

Please also keep sensitive categories of information out of free-text fields — payment card numbers, government identity numbers and health details have no place in a batch note.

MessagingYou are the sender. We are the pipe.

Messages sent through Drishtaa go out on your institute's behalf, in your institute's name and from your institute's own WhatsApp Business number. You are responsible for having a proper basis to contact those families, for the accuracy of what is sent, and for honouring opt-outs. Two rules are enforced by the platform rather than left to good intentions: you can only message a number already held in your own records as a student, guardian, enquiry or staff member; and anyone may reply STOP to end promotional messages.

WhatsApp messages are delivered over the WhatsApp Business Platform, operated by Meta, and Meta's own terms and policies apply to that delivery. Delivery is not guaranteed — networks fail, numbers change, and providers apply their own limits. Where a message genuinely matters, do not rely on it alone.

Third-party servicesOther platforms

Some parts of Drishtaa connect to services run by other companies.

Drishtaa's video publishing uses YouTube API Services. By using any Drishtaa feature that connects to YouTube, you agree to be bound by the YouTube Terms of Service: https://www.youtube.com/t/terms

Where a feature connects to WhatsApp, that use is also subject to WhatsApp's and Meta's own terms.

These other companies' terms are between you and them. They are additional to these terms, not a replacement for them.

FeesPriced per quotation, invoiced in advance.

Subscription fees are those set out in the quotation you accept. We charge no commission or percentage on fees your institute collects. Invoices are payable by the due date shown on them. Access continues uninterrupted while an invoice is within its terms; if an invoice goes materially overdue we may suspend the account after telling you, and we will restore it on payment. Fees already paid for a period are not refundable except where the law requires it or where we have agreed otherwise in writing.

We will give reasonable notice before changing the price of a renewal. Taxes, where they apply, are charged in addition.

Your dataThe records belong to the institute.

Everything your institute enters — students, guardians, marks, attendance, fees — belongs to your institute. We hold and process it to provide the service, and for nothing else. We do not sell it, we do not advertise against it, and we do not use one institute's data to serve another. How this works in detail, including who else is involved and how long we keep things, is set out in our Privacy Policy.

You can ask us for an export of your records at any time, and you can ask us to delete them — see Data deletion for how to make that request and what happens next.

AvailabilityWe work hard on uptime. We do not promise perfection.

We aim to keep Drishtaa available and to keep your data safe, and we take daily backups and maintain the platform accordingly. We cannot promise the service will never be interrupted: infrastructure providers, messaging providers and internet connections all fail from time to time, and we occasionally take the service down briefly for maintenance. Where we plan an interruption, we will give notice where we reasonably can.

Ending itEither side can stop, and you leave with your data.

You may stop using Drishtaa at the end of your current subscription period by telling us. We may suspend or end an account for non-payment, or for a serious or repeated breach of these terms, and we will tell you why. On termination, you may ask for an export of your institute's records, and we will delete them within 30 days of your request, other than anything we must keep for legal or accounting reasons.

LiabilityStated plainly, and limited.

Drishtaa is provided on a reasonable-efforts basis. To the extent the law allows, we are not liable for indirect or consequential losses — lost profit, lost business or lost goodwill — and our total liability in connection with the service is limited to the fees you paid us for it in the twelve months before the claim arose. Nothing in these terms limits any liability that cannot lawfully be limited.

You remain responsible for your own records: keep your own copies of anything you cannot afford to lose, and check figures before you act on them. Performance scores and growth indicators are calculated from the data your institute enters and are an aid to judgement, not a substitute for it.

Changes and lawIf these terms change, we will say so.

We may update these terms as the service develops. Where a change materially affects institutes, we will tell them before it takes effect and update the date at the top of this page. Continuing to use the service after that date means accepting the revised terms.

These terms are governed by the laws of India, and the courts at Surat, Gujarat have jurisdiction over any dispute arising from them.